COVID-19 Policy/Procedures

Please click here to see our latest news with the ongoing situation, including details for: updated protocol for REOPENING the offices.

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COVID-19 Policy/Procedures Update: TEMPORARY HOURS

To our patient family:

At the strong recommendation of the CDC and other professional healthcare organizations, we have made the decision to reduce our services to urgent/emergency eye care only until further notice. The decision to scale back was not one made lightly as it will cause significant financial hardship for our company and our employees. However, we felt that it was necessary in order to protect our staff, patients, friends and neighbors.

Here are the schedules for the next two weeks for the four different locations:

Bath office:

  • CLOSED until further notice.
  • Any orders that need to be picked up will be available at the Broadview Heights location (403 E. Royalton Rd.) by appointment.  We will call you when your order is ready.

Strongsville office:

  • CLOSED until further notice.
  • Any orders that need to be picked up will be available at the Berea location (1318 W. Bagley Rd.) by appointment. We will call you when your order is ready.

Berea office:

Staff will be available on Monday, Tuesday and Thursday from 11:00AM-4:00PM to:

  • schedule appointments (after April 20),
  • dispense orders and take phone orders.

Broadview Heights office:

Staff will be available Monday through Friday from 11:00AM to 4:00PM to:

  • schedule appointments (after April 20),
  • dispense orders, and take phone orders.

ALL OFFICES:

  • We are offering to extend contact lens prescriptions for up to 6 months for current patients. All contact lens orders will be shipped to you at no additional charge.
  • Routine appointments can be scheduled during this time. We are putting routine appointments on the schedule after April 20.
  • The doctors will be available for emergencies during this time. If you are having an ocular emergency, call the office at 440-526-7070 ext. 1 and we will put you in contact with one of our doctors.
  • We urge you to help our healthcare workers and stay out of the ER or minute clinics if you are having an ocular emergency. If you call outside of business hours, listen to the greeting for the on-call emergency number to call.

Thank you for your understanding and patience as we navigate these uncharted waters. We are eager to get back to business as usual. Please visit our website at broadvieweyecenter.com or our Facebook page for the latest updates.

Sincerely,
Broad View Eye Center